FAQ

About OwnDoll

1. Who we are?

OwnDoll.com is an online adult sex toys international retailer. Our website and sex toys are known and loved around the world. At OwnDoll.com you can find all kinds of sex toys: masturbators, vibrators, dildos, anal toys, lingeries, etc. We aim to bring you more extra pleasure in your sexual life.

2. Why shop at OwnDoll.com?

-High cost-performance. 

All the products are at incredible price but good.

-Price Protection Program. 

1.  If you purchase a OwnDoll product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked.

2.  If you purchase a OwnDoll product and find that the price is higher that the same product in another online shop, we also refund the difference.

More details, please refer to Price Protection.

-Free shipping on all orders. 

Please refer to Shipping & Tracking for more details.

-All kinds of sex toys you have been seeking. 

At OwnDoll we aim to bring you all you need or you may imagine, whether it exists or not. Actually, this is what we’re doing. We want you to know, OwnDoll is always good at creating surprises.

 

Shipping & Tracking

1. What shipping methods does OwnDoll use?

We have three main shipping methods: Registered Air-mail, e Packet and DHL.(other flexible shipping method will be chosen in case of need)

2. Is the shipping really free on all the orders?

Yes! OwnDoll offers free worldwide shipping on all the orders. When your order is over 89$, we send it by EMS/DHL. Otherwise, well use  Registered Air-mail or e Packet. Certainly, well choose a flexible shipping method in some special cases.

3. What Countries Does OwnDoll Deliver to?

We deliver orders to almost all the countries all over the world. Goods are sent from China and delivered direct to your door(home or company address). Wherever you are in the world, you can buy sex toys at Owndoll.com

4. How can I track my package?

      We only use trusted shipping methodsGenerally, no matter where you are, no matter what shipping method you choose, you can track your order in this website: http://www.17track.netFor more details, please refer to Shipping & Tracking.

5. When can I receive my order?

Averagely, all orders will be shipped in 2-7 business days after payment. For products in stock, we guarantee shipment in 24-48 hours. Once an item is added to shopping cart, you can find the estimated shipping time.

 

Payment

1. Is it safe to make a payment at OwnDoll.com?

Yes! Owndoll chooses the Third party security certificate payment tools such as PAYPAL. It’s 100% safe to make a payment at OwnDoll.com.

2. What is Paypal?

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. OwnDoll staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

 

Other Questions

1. Order Cancelation

Customers can cancel their order at anytime prior to shipping. Please contact us as soon as posible. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded.

2. How to contact us?

Home page – Contact UsAny problem, Please feel free to contact us.